People with complex and severe needs are a growing but challenging group for social care because of the very high costs of their support and because of their needs for personalised, co-ordinated and often specialised services from multiple providers.
This research has identified features of good support desired by people with complex and severe needs through consultation with them, their carers, and specialist organisations. It also reviewed the existing evidence on good practice for this group and identified a series of case examples illustrating features of good practice. The research was funded by the NIHR School for Social Care Research, which commissions and undertakes research to improve adult social care practice in England.
A summary of the findings, along with information about each of the case examples, can be downloaded from the following page on the SPRU website: php.york.ac.uk/inst/spru/pubs/2225/